UK / Europe
We offer a highly professional and personal delivery service with experienced in-house packing and trusted global couriers in order to deliver your purchased items from John Zoffa safely to your door.
If you require a quote please do not hesitate to contact us via email at john@johnzoffa.com or by telephone on 07834 411 367.
International Shipping
With an international client base, we are experienced at organising shipping on your behalf. The couriers we recommend are professional, reliable and offer an insured and secure crating service.
If you are based abroad and would like a quote please contact us via email at john@johnzoffa.com or again by telephone on 07834 411 367.
Alternatively, you are welcome to collect your item directly from us via our showroom in Cheshire, however, once the item has left our location the care is within the hands of its new ownership.
All items on the John Zoffa website are vintage antique pieces and by their very nature, imperfect. When you purchase a piece from us, you are buying something with character and more often than not years of use. Before making your purchase please have an understanding that the pieces you are buying have had a life and ownership before your acquaintance. Therefore there will be elements of wear & tear or even damage that we believe add a quality, aesthetic and sheer presence that just can’t be replicated or indeed replaced. We always invite you to view the item or alternatively ask any questions you may have before making the purchase.
Refunds will only be granted when an item has a significant misdescription or an area of damage, not noted by us, which is more than just natural ageing. Returns must be made within 7 days of receipt of goods and received by us in the same condition as it left our premises. The cost of return is not refundable and we strongly advise you look into the necessary insurance in order to avoid the chance of damage whilst under the responsibility of your chosen courier.
In the event your item is damaged during shipping and after leaving our premises we ask that you notify us immediately with photographs of the packaging, and of the item itself. The shipping company is ultimately responsible to reimburse you for any damage that occurs during delivery and we will work alongside you in order to resolve this should it occur.
